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MovePoints Support

Last updated September 15, 2026

Need help? Write to becaredigital@gmail.com. We read every message and reply as soon as we can. Tell us your phone model and what happened, and we’ll get to the answer faster.

My reminders arrive late, or not at all

  1. Make sure notifications are allowed for MovePoints in your phone’s settings.
  2. On Android, turn on Settings → Notifications → On-time reminders in the app, so reminders can arrive at the exact time.
  3. Some phones pause apps to save battery. If reminders still don’t arrive, set MovePoints to “Unrestricted” in your phone’s battery settings.
  4. Open MovePoints now and then: each time you open it, it schedules your upcoming reminders.

How do I change my exercises, reminder times or water reminders?

Open Settings in the app. On the free plan, your two exercises are picked once; MovePoints Premium lets you change them at any time.

How do I delete my data?

Go to Settings → Danger zone → Reset everything. It deletes everything MovePoints stored on your phone. Uninstalling the app does the same. To ask us to delete anonymous usage statistics, write to us.

How do I stop sharing usage statistics and crash reports?

Go to Settings → Privacy and turn off Share crash reports and usage.

Subscriptions

  • Cancel on Android: open the Google Play app, tap your profile picture, then Payments & subscriptions → Subscriptions → MovePoints → Cancel subscription.
  • Cancel on iPhone: open Settings, tap your name, then Subscriptions → MovePoints → Cancel Subscription.
  • New phone or reinstalled the app? Use Restore purchases in the app, signed in to the same Google or Apple account you subscribed with.
  • Refunds are requested from Google Play or Apple.

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